Terms & Conditions

This site owned and operated by NABBD Ltd

Company Registration number 07956222

TERMS & CONDITIONS

  • By receiving this email and proceeding with your order you are agreeing to be bound by these terms and conditions.
  • Nabbd Ltd does not offer a made to measure /bespoke service. Any measurements taken of bridesmaids in the NABBD showroom or provided to NABBD by the customer are for the purposes of allowing NABBD to order the closest available size dress from our designers' size chart. NABBD advises that you should allow for additional budget to pay for third party alterations to any dress ordered
  • Nabbd Ltd can provide a list of recommended seamstresses on request however takes no responsibility for any alteration costs, additional alterations needed as a result, or problems that occur from using this external third party
  • Upon order of the dresses, the customer must supply one point of contact.  This point of contact will be sent the order confirmation and will be the only point of contact Nabbd Ltd will liaise with in regards to any aspect of the order.  Nabbd Ltd has the right to refuse to liaise with any third party who is not this point of contact
  • A non-refundable 50% deposit is required before an order is placed with the designer and the remaining balance must be paid in full before any dresses can leave the Nabbd Ltd. premises. Should the order be cancelled by the customer once the order is placed with Nabbd Ltd full payment of the order is required by the customer
  • All prices quoted are inclusive of VAT
  • Nabbd Ltd will provide the customer with an approximate delivery date on the order confirmation as advised by the designer when the order is placed by Nabbd Ltd. In the unlikely event that the delivery is delayed over 1 month past the estimated delivery date, if the dresses are no longer required, the customer will be entitled to a full refund of the deposit paid (when the order was placed). No claims for other and/or consequential loss/delay shall be allowed in connection with any such non-delivery
  • Nabbd Ltd is not responsible for any additional required alterations to the bridesmaids dresses resulting from changes to the bridesmaid/customers shape or weight after measurements have been taken in the shop
  • When not measured by a professional Nabbd Ltd employee, the company takes no responsibility for incorrect sizes of dresses ordered when based on measurements supplied by the customer or bridesmaid via email, telephone or given during the appointment
  • Nabbd Ltd takes no responsibly for shading variation of orders which may vary to swatches and sample dress colours shown in the showroom
  • Nabbd Ltd is not responsible and will not refund for any discrepancies in the colours or shades of dresses between styles and/ or designers
  • When dresses arrive into Nabbd Ltd from the designer, the customer will be notified by phone or email.  The customer will then have 14 days to collect the order.  If dresses are collected after this 14 day period, Nabbd Ltd can take no responsibility for any issues with the order as this exceeds the timeframe in which Nabbd Ltd can report and rectify any discrepancies with the order with the designer
  • Any issues with the quality of the bridesmaid dresses supplied must be notified immediately before the dresses leave the premises where the dresses were purchased. Once dresses leave the premises Nabbd Ltd. can take no responsibility to any discrepancies in the quality of the dresses
  • In the rare instance that there is quality/sizing issue with any of the order as a result of production error, the defected dress/dresses are returned to the designer for a full investigation.  Should the designer confirm that the issue is due to a production error, the faulty item will either be fixed or replaced. Faulty orders are strictly non-refundable unless it is deemed by the designer unreplaceable / unfixable
  • Prices quoted do not include postage of dresses to any destination
  • In the event of the customer’s wedding being cancelled full payment of the order is still required
  • Nabbd Ltd. reserves the right to refuse any order which does not adhere to the above terms and conditions

All rights reserved. Copyright 2016

Complaint Handling

We hope that you're pleased with any purchase you've made or the service you have recieved from NABBD and that you will never have reason to complain.
However if there is something you're not happy with or any element of your experience with NABBD, please do contact us straight away either by phone or email and we will respond to your complaint as soon as we can.

Email: info@nabbd.co.uk

Phone: 0208 871 2277

 





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